Custom Sound Design
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www.csdus.com
CSD AfterCARE is a Paid Premium Support subscription service. Access to AfterCARE support requires:
Support services are provided only to organizations with an active agreement covering the requesting site and defined systems.
AfterCARE Support follows a remote-first model with structured tier escalation. Services are delivered in accordance with the executed AfterCARE Service Agreement and apply solely to the systems and areas identified in that agreement.
Additional fees may apply as defined in the Service Agreement.
Non-urgent operational questions, usage guidance, and general system assistance are provided remotely through the designated support gateway.
When advanced troubleshooting or live assistance is required, support is initiated through the approved secure access link or QR code. A CSD technician may join a dedicated virtual session to provide:
On-site service is provided only when a physical hardware failure is confirmed, or remote support efforts have been exhausted. On-site service is not included within remote coverage and is subject to additional fees.
Tier 2 Remote Support is limited to either:
Whichever limit is reached first. Mission-critical service windows are 12 × 7, beginning at 9:00 AM Central Time, unless otherwise defined in the executed Service Level Agreement.
The following are excluded from AfterCARE coverage:
Coverage applies only to the systems and areas identified in the executed AfterCARE Service Agreement for the applicable site.
Services outside the defined scope may be billable.